At Puma-Ducati-BMW.com, we offer international shipping to bring our products to customers worldwide.
Ship From 13 Warehouses
Our warehouses are strategically located across the United States, including:
California, Maryland, Kentucky, South Carolina, North Carolina, Georgia, Tennessee, Texas, New York, and Illinois.
Shipping Times
Under normal circumstances, orders are processed within 1 working day. 95% of our orders are delivered within 3-7 working days in the U.S.
Shipping Costs
- United States: Free shipping on all orders.
- International: Flat rate of $6 USD per order, regardless of size or weight.
Return & Refund Policy
We take pride in our product quality, backed by strict quality control checks. To ensure your peace of mind, we offer a 30-Day Returns Guarantee on all orders. Shop with confidence and enjoy a seamless shopping experience!
FREE RETURNABLE ITEMS
Items can be returned, refunded, or exchanged within 30 days from the date of delivery, provided they meet the following criteria:
- New and uninstalled.
- Items received in the incorrect size/color.
- Faulty, damaged, broken, or soiled items upon arrival.
- Unwashed, unworn, and unused items that do not meet your expectations.
NON-RETURNABLE ITEMS
We cannot accept returns under the following conditions:
- Items outside the 30-day warranty period.
- Washed, worn, used, or misused items.
Exceptions:
If you wish to return an item after 30 days, return shipping fees will be the buyer's responsibility. Additionally, we may charge 15% for usage or offer a replacement of spare parts within the warranty period.
Return Process
All returns must be authorized by our team via the Support Center. Returns without a Return Merchandise Form (RMA) will not be accepted.
To initiate a return, please follow these steps:
- If your item is returnable, submit a ticket in our Support Center with the following details:
- Order Number
- Product Name
- Reason for Return
- Our customer service team will respond within 48 hours and provide you with an RMA form and return address.
- Return the item according to the instructions on the RMA form and send us proof of return (tracking number and valid return receipt).
- Once we receive the returned item(s), we will email you and arrange an exchange or refund within 3 days.
- Customers will only be charged once for shipping costs (including returns). No restocking fees will apply.
Refund Processing Times
Please allow 3-6 business days for our after-sales team to process your request. Refund times vary by payment method:
- Credit Card Refunds: 7-14 business days.
- PayPal Refunds: Up to 48 hours.
- Wallet Refunds (Store Credit): 48 hours.
Shipping Fee Responsibility
- If the return is initiated by the consumer, the consumer is responsible for the return shipping fee. The fee will depend on the express company chosen.
- If the return is due to our error (e.g., damaged or incorrect items), the consumer is not required to bear the shipping fee.
For any questions or assistance, please contact our Support Center. Thank you for shopping with Puma-Ducati-BMW.com!